Thursday, August 27, 2015

Taylorism is Back … with a Vengeance

Frederick_Winslow_Taylor (Taylorism)I was really happy to hear someone on the national news the other day mention Taylorism.

It is refreshing to see and hear these flashbacks to old school thinking. To some of the early ideas for what has become a huge industry … consulting.

Taylor was one of the first Management Consultants. Bain, McKinsey, Accenture and so many others can thank him for their incredible growth industry.

I’m happy to see this because this is what I studied in university. It’s ironic that the cycle is repeating itself … again. Taylorism fell out of favor (in a sense), but now it’s back and I’m happy to see this.

For those that don’t know what Taylorism is … bear with me for a moment.

Taylor is referred to as the Father of Management. However, as has been shown, particularly by the Japanese in the 80’s and continuing today, there are other means to motivate workers. See my references to Deming and Shewhart below and look at the work that led to the Taguchi Method and Quality Circles.

Time Motion Studies

Frederick W. Taylor was famous for his Time Motion Studies … over 100 years ago. He is the reason we don’t have shovels as big as a wheelbarrows.

He studied people, processes and technologies in old and traditional industries. Think about what was going on 100 years ago. Farm workers were moving to the cities. It was the end of the Agrarian Age and the beginning of the Industrial Age.

  • People were going to work at factories.
  • These factories did traditional, simple and required work to build the infrastructure that built America.
  • Unions were in their infancy. Working hours were long. Conditions were harsh.

The ability to work not just the comfy 8 hours companies seem to expect these days. No, they were on the job for 12+ hours a shiftusually 6 days a week. Being able to do this every day was important. Not just for the factory owner, but for the worker too.

The Ability to Wield a Shovel for 12 Hours

This was the mandate. Make sure people shoveling coal into boilers or sand into molds could do so for their allotted shift. Make sure they could do this day-in and day-out for weeks and months on end. While people were easily replaced … remember people were coming from farms to the factories every day. The factory owners still wanted to maximize their means of production.

Enter Frederick W. Taylor

imageTaylor realized that everything was connected. As a trained mechanical engineer he knew that machines have a limit to what they can do and for how long they could be expected to perform said duties. He wisely applied the same philosophy to humans.

He created extensive Time-Motion Studies. These studies had multiple factors and controls. Many of the philosophies are still used today. One of the more famous studies was to identify the best size of a shovel head to maximize the amount of material that could be moved while ensuring the human using the shovel could perform this task for 12 hours a day.

Pay the Worker, Not the Job
Taylor believed in finding the right jobs for workers, and then paying them well for the increased output. He advocated paying the person and not the job and believed that
unions would be unnecessary if workers were paid their individual worth. Taylor doubled productivity. Source: PBS

imageAmong other things Taylor optimized for the best shovel head size. Everyone working in their yard this weekend can thank Taylor for this. Even 100 years ago he was looking out for Millennials & Gen Z's.

PDCA is Next

I'm looking forward to the day when the national news starts talking about Shewhart and Demingagain. Just like they did in the 80's.

It will happen. All cycles repeat themselves.

I'm sure Frederick W. Taylor would appreciate that cyclical repeating. I'm sure he would have come up with a time and motion analysis for it too.

Image Credits: Wikimedia, PBS

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Jeff is an expert in the Enterprise Content Management industry. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and K2. He is currently the consulting with Microsoft and partners to drive Community Engagement and Alliances.

Tweet him
@jshuey or connect on LinkedIn, Facebook, or Google+ He is active in the Microsoft Partner Community and is the co-founder and President of the IAMCP Seattle chapter.

He is a contributing author to
Entrepreneur, Elite Daily, Yahoo, US News and to the Personal Branding Blog.

Wednesday, August 26, 2015

In the Opt-In Economy you’ll be Dropping Beacons Everywhere

imageBeacons are everywhere.

We are entering a Beacon Based and Opt-In Economy. Where the “opt-in” aspect is where you willingly allow your data and data exhaust to be tracked. And Beacons are one of the ways we are leaving a piece of us out there.

The Internet of Things (IoT) movement is making it both common and practical to be able to control, manage and perhaps even measure where our digital exhaust ends up.

Beacons Aren’t Bad

The use of beacons has been around for many years. One of the more obvious and common uses of beacons come from the invention of the lighthouse. Where the lighthouse was a beacon to allow and alert sailors nearing the port. The same basic model holds true for digital beacons.

imageBeacons are something we leave behind or otherwise purposefully place so that others can be aware, warned or just informed. The use of beacons is leading the opt-in economy.

Fun Fact: The first lighthouse was built in 270-290 BC and was 450 feet tall. See Pharos.

The use of beacons, that we agree to be placed on our behalf, is at the leading edge of the mCommerce movement. Where mCommerce is the creation and implementation of mobile commerce. Although not a new concept the ideas, practices and use of your beacons are being built into solutions. Your beacons reflect your willingness to expose your information.

Prediction: Some beacons will be issued to everyone as a level of protection and identification. While this may seem a bit Big Brother’ish (and it is) there is sometimes a logical need to know who is in a building or vehicle. Of course, this can go much too far. As evidenced, even on a simple level, with the use of Stingrays.

Several companies are working hard to insure your beacons help you to be more productive, find a better product or price, and also to protect you. Generally, these beacons exist in the digital world, but as the divide between the physical and digital world becomes more and more blurred there is a lot of cross over to personal physical security too.

Fact: There will always be the unwilling tracking of your data exhaust. Cookies, Searches, and much more than most realize. By having a little more control over what beacons you choose to leave behind this practice may be curtailed (or channeled into new business opportunities).

A few companies that are working hard to make it easier for both the consumer and the companies (or government agencies) to help people get the most from their beacons and mCommerce efforts are VMob and Orckestra. They are coming at this from slightly different angles, but the intent is to smooth the process for both the people and those that would like to serve them.

imageBoth VMob and Orckestra were highlighted at the most recent Microsoft Worldwide Partner Conference (WPC).

Digital Marketing in a Physical World

There is a line that is being blurred between the physical and digital worlds. In the past these worlds were somewhat separate and hard to integrate. Now, with mobile phones being on all the time they can be used as beacons.

For better or worse these devices are always sending and receiving signals. A few companies have figured out how to help businesses and the individual get the most out of the beacons your are throwing around.

  • Retailers – When you walk into a store imagine the store knows your size, your preferences, and depending upon your preferences it might know your most recent searches. With this information the store can tailor (pun intended) a perfect experience just for you.
  • Airports – Imagine you walk into an airport. You don’t need to print your tickets. These are sent over-the-air to your device. You don’t need to pay for food and drinks at the food court with cash or a credit card. Again, your mCommerce transaction happens over-the-air and in real-time. When it comes time to board the plane … subtle alerts can let you know when the time is right.
  • Traffic – Of course, anyone that drives a lot has probably tried Waze. It is an amazing tool for skirting traffic jams. It’s a perfect example of an opt-in economy solution. It’s crowd-sourced and people are relying upon other users to provide accurate information
  • First Responders – As mentioned above there are times it would be nice to know just who is in a building. Also, if there are any specific physical conditions to be aware of in order to properly triage a situation.

Are some of these scenarios a bit too over the top and too much like Big Brother? Sure. But, most of the information I just described is readily available today and is being spewed off your device, your search history and via other means right now.

Factors to Consider

There will always be a need for each and every one of your Opt-In Efforts with the vendors you have entrusted to provide a consistent and high level of data security. Each vendor needs to be very clear and very transparent to how they will provide the following points:

  • Privacy
  • Sovereignty
  • Protection

You as a user (should) have a right to decide when, where and how you information and your beacons will be used. Today that’s not a guaranteed situation. Most people have opt-out of a lot of their rights with various social media applications and even within their own grocery store.

As your beacons continue to span the digital and physical world you will want to exert more control over both your intentionally placed beacons and your digital exhaust. The smart vendors and retailers will continue to make this process easier and more transparent.

Digital Exhaust Happens!

Don’t forget … Everywhere you go you are leaving Digital Footprints. Some of those footprints are Beacons. Some you may not intend to leave and want to leave. Others are just artifacts. These artifacts may not seem very important at the time you leave them, but may become very valuable and useful and some point in the future. As I wrote about in this post Dealing with Digital Exhaust.

For example, you may leave a beacon / footprint at a restaurant or on the highway. If something happens you might want that data stream later to evaluate the scenario and perhaps recreate some steps. As I mentioned above in relation to First Responders. So, not all digital exhaust is bad. Just be aware that you are always excreting something.

This is part of the Opt-In Economy. You are part of the Opt-In Economy.

image credits: MIT Media Lab, Hermann Thiersch, Computerworld

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Jeff is an expert in the Enterprise Content Management industry. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and K2. He is currently the consulting with Microsoft and partners to drive Community Engagement and Alliances.

Tweet him
@jshuey or connect on LinkedIn, Facebook, or Google+ He is active in the Microsoft Partner Community and is the co-founder and President of the IAMCP Seattle chapter.

He is a contributing author to
Entrepreneur, Elite Daily, Yahoo, US News and to the Personal Branding Blog.

Tuesday, August 18, 2015

The Opt-In Economy

imageShould you automatically be opted-in?

Or, should you be able to decide?

I was talking with a long time friend from Microsoft recently. He is an expert in the retail space and we both ended up talking about privacy and need to allow people to opt-out of their data being collected.

Which led to talking about Opting-in and whether this should be automatic and the default option for data collection when entering a business and/or a public or private space.

The fact is that everything we do is being tracked and stored. Whether this data is being actively monitored or not is somewhat irrelevant.

  • When you “sign” that mobile phone contract you give away a lot of your rights.
  • When you “agree” to accept that grocery store points card you give away a lot of your rights.
  • When you “say yes” to the terms of service for any loyalty program you give away a lot of your rights.

The very fact of your acceptance of these programs is your commitment to give up some of your rights. The question is … Can you get them back?

Involuntary Opt-in

When you are driving, walking or doing almost anything in a public or private place you are likely being capture on some form of closed circuit video capture system. By the fact that you are there you have “opted-in” to the capture process.

You might want to access, review and use that captured content if there is an incident involving you or people you know. However, what about ownership? Who owns the content that has been captured? Especially if you didn’t explicitly opt-in.

Fair Use: There are tomes of information available for people that want to explore the ideas and implications of Fair Use of Content. Start with the CMSI if you are interested in this topic.

This post will not go into monstrous detail over the topic of fair use. This post is focused on the idea that content about you is being captured. That content, whether in the form of web searches, cookies, video, audio, pictures, and all the ancillary metadata that comes with it, should be somewhat protected. The question is … who should protect it? who should control it? who gets to use it?

Data is the Key

  • Privacy
  • Sovereignty
  • Protection

Which brings up a few more questions than it does answers. One of the top priorities for CIO’s across the board is data governance, sovereignty and protection of both corporate data and customer data. There is a question related to the idea that customer data is corporate data. Meaning, a corporation takes the time to capture the data therefore they “own” the data.

Security & Governance Are Top Priorities for CIOs
Source: Forrester & NRF, Feb 2015

Ethical Implications

imageA lot of people have heard the story of the father that found out his daughter was pregnant based on the mail the family was receiving from Target. This is not an indictment against Target.

However, it points to the fact that for many years, retailers have been able to pinpoint a specific customer based on purchasing behavior and send them targeted advertising.

No one should be surprised by this.

But, it does bring up a few questions:

Is this right? Is this wrong? Should this practice be legislated?

The Big Question is … Did you Opt-In to receive such messages?

If yes … then the answer is that you “asked” for it.

What do you think?

  • Should you be in control of your data?
  • Should you be allowed to Opt-in?
  • Who owns data about you?
  • Should you have the right to see it? scrub it? delete it?

Drop a comment and join the conversation. I promise I will not auto-opt you in.

image credits: memegen

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Jeff is an expert in the Enterprise Content Management industry. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and K2. He is currently the consulting with Microsoft and partners to drive Community Engagement and Alliances.

Tweet him
@jshuey or connect on LinkedIn, Facebook, or Google+ He is active in the Microsoft Partner Community and is the co-founder and President of the IAMCP Seattle chapter.

He is a contributing author to
Entrepreneur, Elite Daily, Yahoo, US News and to the Personal Branding Blog.

Thursday, August 13, 2015

FORMS --- Everybody Wants ‘em … I’ll bet you do too

Van Halen - Diamond Dave at the height of Spandex ConsumptionEverybody Wants Some … I Want Some Too!

This is a classic line from a Van Halen song and it’s truer than ever.

Not just for the consumption society we live in today. Also, for the software and apps lifestyle we live today … and we expect the apps to adapt to the way we work and play.

Everyone wants their mobile phone to be an extension of their work and personal lives. Almost everyone has Dropbox, OneDrive, Box, Google Drive or some other file sharing service connected to their desktop and mobile device. Some of these EFSS vendors are beginning to think very seriously about forms and forms based solutions and integration.

Forms Aid Productivity

Below is a list of a few things that everyone looks for when they want to be productive. Forms need to be Mobile, Simple and Integrated. These three features along with those listed below are very true with forms based solutions. Everyone wants (or will eventually realize) they need the following features and functions.

What did I miss? Add a comment with your thoughts on Forms.
As mentioned below there is a lot of headroom to grow in this space.

Forms are here to stay. They span every industry and every business. Every application has some sort of form based interface --- no matter how poorly designed and implemented.

There is a lot of room for improvement and growth with forms.

This is why I think we are seeing so many ISV’s, EFSS vendors and Platform Providers (think SAP, Oracle, etc.) adding forms to their offerings and why we will see a few startups pop up to fill more than a few niches.

Some of the Key Features of Forms Solutions:

  • Mobile – This is obvious and a requirement. The underlying tech is not as important as the ability to be able to adapt a form from device to device and platform to platform.
  • Quick – Responsiveness is a requirement. People don’t have the time or patience to wait for a detailed or otherwise complicated form to load.
  • Connected (and Disconnected) – It almost goes without saying that every form needs to be able to work online. However, the latest trend is to insure these same forms work when there is no connection.
  • Data Connections (aka Integrated)– The ability to connect to other Line of Business (LOB) solutions is becoming increasingly necessary. Fortunately, it’s also becoming a lot easier. However, there are caveats that need to be considered related to governance and access. (Perhaps the topic of another post).
  • Simple – I alluded to this with the quick point. But, simple adds another element. Simple is just that. It needs easy to design, develop and deploy forms based solutions.
  • Re-Usable – This is a bit more of an esoteric concept. Forms that have been designed and deployed all have one thing in common. That is … someone wants to make “just one little change” and this is where re-usability comes in. There needs to be a way to allow for the quick and simple capabilities to be added to the process to create re-usable forms solutions.

Everyone Is Building Them, but who is doing it right?

Unlike the data storage business (aka EFSS) this is NOT a race to the bottom. What this tells me is that there is room to grow here. Very much like workflow there is no “right” way or “only” way to build forms.

WIIFM & Change Management

This is why Change Management will be a big part of forms solutions. Not just the change management for the various incarnations of forms. Although this is a critical element that will determine if people use forms more than once. But, also in the sense that the employees, vendors, partners and customers need to know how, why and what is in it for them. The WIIFM factor will come into play.

What’s Happening Today?

Microsoft has forms based solutions that have come and gone with SharePoint and an attempt with Excel Survey, Google with their Google Forms (which is quite good), SalesForce has partners, Box and Dropbox also have partners and, of course, Microsoft has a whole partner ecosystem.

There are simple forms based add-ons and there are more complex solutions that require integration and expertise. My prediction is that those with the simplest solutions will win. Ease of use leads to ease of adoption.

Talloo, a relatively recent entry into the CRM space (founded by industry veteran and pioneer George Seybold) has a new Forms solutions. The details and demo are here. I like what they are doing. Simple, functional and integrated. Three key pieces to the forms puzzle.

Forms are here to stay. Forms are a growth business. Forms may be the “workflow” of the 21st century. Where workflow had a lot of buzz in the last 20 years the next incarnation of “gotta have it” solutions might just be forms.

What do you think?

  • Are forms passé ?
  • Do Forms play an important role in your business?
  • If you had a better forms solution would you be more productive?

Drop a comment here and let’s start a conversation.

Heck … let’s start a Forms Business!

Perhaps we’ll call it FormAid and host concerts and revivals around the world … who’s in?

image credits: Van Halen

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Jeff is an expert in the Enterprise Content Management industry. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and K2. He is currently the consulting with Microsoft and partners to drive Community Engagement and Alliances.

Tweet him
@jshuey or connect on LinkedIn, Facebook, or Google+ He is active in the Microsoft Partner Community and is the co-founder and President of the IAMCP Seattle chapter.

He is a contributing author to
Entrepreneur, Elite Daily, Yahoo, US News and to the Personal Branding Blog.

Tuesday, July 28, 2015

Twas the Night Before Windows 10

Who’s excited about Windows 10? image

Microsoft will release Windows 10 to the wild on July 29th. Many people have been running Preview Builds for months and providing feedback to Microsoft.

Devices are ready …

Partners are ready …

Are you ready?

Everyone is Invited!

imageWindows 10 is a FREE Upgrade for most people.

In the System Tray you should see a Windows icon. Click on it and you’ll see the picture above.

You can click thru the screens or go straight to the Learn more on windows.com

You can Reserve Your Copy and it will automagically be downloaded to your hard disk when it becomes available.

From what I understand you WILL have the option to install now or delay installation. Details are here.

What are People Saying and Thinking?

There are some folks that are keen to get started. And, some that are going to take a wait and see approach.

For me … I just want Windows 10 for my mobile device.

Specifically, my Windows Camera (nee Phone). I’m hoping the mobile operating system will add the features that have been severely lacking and would help Windows mobile (lower case ‘m’) catch up with iOS and Android.

Specifically, a voice-to-text that works across all apps. And, a “Shake-to-Restore” option.

A few of the comments from my request on Facebook yesterday.

image

image

What are you expecting on your hard disk?

Are you Ready?

If you still need a nudge … here is a great article from Wired with these key points:

If you’re using Windows 8, 7, XP, ME, or 3.1, you should upgrade … It’s free, it’s easy, and it’s a huge improvement on whatever version you’re using.

What Say You?

Drop a comment here with your thoughts or on the Facebook thread here. I hope to see you on the Win10 side of the tracks soon.

image credits: Microsoft Corporation

clip_image001Jeff is an expert in the Enterprise Content Management industry. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and is currently the Chief Evangelist at K2.

Tweet him
@jshuey or connect on LinkedIn, Facebook, or Google+ He is active in the Microsoft Partner Community and is the co-founder and President of the IAMCP Seattle chapter.

He is a contributing author to
Entrepreneur, Elite Daily, Yahoo, US News and to the Personal Branding Blog.

Tuesday, July 21, 2015

WPC Top Ten List

imageMy top 10 list will be different than yours. Add a comment here with your top one, two or ten things you liked about‪#‎wpc15‬ ‪#‎IAMCP‬

I will be elaborating on a few of these in blog posts over the next few days. If you have ideas and want to collaborate let me know.

Drum roll please ....

  1. Bryan Roper - Storyteller & DemoGod
  2. Community - together we win. We win together.
  3. Disruption - it's a new world.
  4. Cloud Dominance - leadership in 4 Gartner Magic Quadrants
  5. Satya Gets It - right in the middle, but leading from the front.
  6. It Takes a Village --- This is an Ecosystem
  7. Partner = Ecosystem = Community
  8. Social Hub - I might be biased, but this area rocks! (PS - I spoke in 2 sessions)
  9. FTA's --- Being a mentor & giving back. FTA = First Time Attendees and I have been mentoring them for years. Giving Back Matters!
  10. IAMCP - all partners should be members. All MSFT employees should too (it's free for blue badges)

image credit: Harry Zgnilek

clip_image001Jeff is an expert in the Enterprise Content Management industry. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and is currently the Chief Evangelist at K2.

Tweet him
@jshuey or connect on LinkedIn, Facebook, or Google+ He is active in the Microsoft Partner Community and is the co-founder and President of the IAMCP Seattle chapter.

He is a contributing author to
Entrepreneur, Elite Daily, Yahoo, US News and to the Personal Branding Blog.

Thursday, July 16, 2015

Disruption in Action at the WPC

imageThis week at the Microsoft Worldwide Partner Conference, aka the WPC, there was a lot of talk about disruption.

It was clearly a trend in the Wednesday keynotes. Pretty much all of the speakers talked about the need to disrupt their own business before someone else does.

Disruption is not a new concept. However, the idea that change management is coming to a Microsoft deployment near you is relatively new.

“Disrupt yourself or someone else is going to do it to you”
Microsoft CVP, Steve “Guggs” Guggenheimer

I’ll be writing a wrap up of the WPC conference over the next few days. Change Management and helping both partners and Microsoft employees understand the changes will be a big part of my time and commitments over the next year.

imageThis is also what the IAMCP will be focused on. The IAMCP is the International Association of Microsoft Channel Partners.

If you are looking to help your business and your career to understand the implications of the Microsoft Partner ecosystem you should consider joining your local IAMCP chapter. Look to the http://www.iamcp.org/ site for a local chapter and look on the left hand navigation bar to Join Us!

Note: All Microsoft employees can join the IAMCP for free!

I’m looking forward to the changes coming to the Microsoft products, community and partner ecosystem.

Warning: Some people and companies are paralyzed by change.

As Guggs said … those that do find themselves allergic to change will find themselves in a challenging situation. And, as I wrote in The Pace of Change is Changing there is need to Adapt or Die.

Disrupt Yourself!

Image Credits: Microsoft, IAMCP

clip_image001Jeff is an expert in the Enterprise Content Management industry. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and is currently the Chief Evangelist at K2.

Tweet him
@jshuey or connect on LinkedIn, Facebook, or Google+ He is active in the Microsoft Partner Community and is the co-founder and President of the IAMCP Seattle chapter.

He is a contributing author to
Entrepreneur, Elite Daily, Yahoo, US News and to the Personal Branding Blog.